Customer Support

Solutions@MBAF recognizes that no matter how great the technology is, at the end of the day customers also need first class customer support. We live by our core Customer Support Principles:

I. We understand the needs of our customers.

Downtime for your ERP or CRM system is not an option. We understand your systems are mission critical to your business. Solutions@MBAF Customer Support provides complete planning and assistance including:

• Telephone, remote, and on site
• Dynamics support
• End user and staff training
• Assistance with Microsoft support

II. We are always respectful and responsive to your service needs.

Solutions@MBAF values your time and business and we will always be respectful of your concerns or issues by providing you with reliable customer support:

• Assigned Customer Service Manager
• Training on Microsoft Customer Source
• Service level guarantees for fees and response time
• Dedicated team performing reactive and proactive support and upgrades

III. Our customers should receive customer support the way that makes sense for them 

We provide our customers with various options for customer support. No two customers are alike and no two service calls are the same. We provide you with a choice in customer support: 

PRIORITY SERVICE SUPPORT VIA TELEPHONE

• Telephone support via our toll free customer support number

ON-SITE PRIORITY SERVICE SUPPORT

• On-site Support via Solutions@MBAF certified consultants dispatched to your location.

ONLINE SUPPORT

• To request remote support from Solutions@MBAF, click here and complete the customer support form and press submit. A certified customer support representative from Solutions@MBAF will be in touch with you within one business day.

If you are a Microsoft Dynamics customer look to Solutions@MBAF for the best software support and services. For more information contact us at 305.373.5500 and learn how other companies have taken advantage of Solutions@MBAF customer support and service.